Please visit www.supporterinc.io for more information on our SEC Registered ICO.

SupPorter Terms of Use

This Terms of Use ("Agreement") is a contract between you and Supporter, Inc. ("SupPorter", the "Service" or the "The Company") and applies to your use of SupPorter products and services and any other SupPorter features, technologies, and/or functionalities offered by The Company on our mobile application or through any other means (the "SupPorter Services"). The SupPorter Services are provided to you subject to this Agreement as well as our Privacy Policy ("Privacy Policy") and Contribution Terms and Conditions ("Contribution Terms and Conditions") which are available on our mobile app and is incorporated in this Agreement by this reference. The SupPorter Services are also provided to you subject to your agreement to comply with certain provisions and Terms of Use of our partner and Third Party Payment Processor Stripe ("Stripe").

  1. THIRD PARTY AGREEMENTS

    You acknowledge and agree that this Agreement is between you and The Company, not with any third party (including, but not limited to, Apple, Google, or any mobile carrier), and that The Company is solely responsible for the SupPorter Services. Your use of the SupPorter Services may be subject to separate agreements you may enter into with your mobile device operating system provider (ex:, Apple, Google or Microsoft), your mobile device manufacturer (ex:, Apple, Samsung), your mobile service carrier (ex:, AT&T or Verizon), and other parties involved in providing your mobile device service. Third party operating system providers such as Apple, Google, and Microsoft, your phone or other mobile device manufacturer, your wireless carrier or other network provider, any other product or service provider related to your mobile device service are collectively referred to as "Covered Third Parties." You agree to comply with all applicable third party terms of agreement when using the SupPorter Services. The Company is not a party to those agreements and has no responsibility for the products and services provided by third parties. The Company has no liability or responsibility for your use of these third party services.

  2. SupPorter SERVICE TERMS

    1. Terms for SupPorter Services

      1. Types of Accounts

        We offer three different types of accounts referred to in this document as either an Individual account ("Individual"), Nonprofit or Political Committee account (Nonprofit or Political Committee"), and Campaign account ("Campaign") (all collectively referred to as the "User").

        The primary function of Individual accounts and The SupPorter Services are for Individuals to follow and connect with Causes and Campaigns they care about. Once an Individual finds a Cause or Campaign they care about using our search feature, they can see Key Facts, About information, as well as the Twitter and Instagram accounts of that specific Cause or Campaign. Individuals may also donate to these Causes and Campaigns. An individual must be a Qualified Donor ("Qualified Donor") in order to voluntarily donate money to Nonprofit or Political Committee/Campaign accounts. Qualified Donors are individuals legally qualified to donate money to a Nonprofit, Campaign or Political Committee in the United States of America. Individual accounts may not give or receive money from other Individual accounts. Individual accounts may not receive money from Nonprofit or Political Committee/Campaign accounts Some features of Individual accounts may be limited based on how you wish to use the SupPorter Services, how much you want to send and what we know about you. We may require that you provide more information in order to complete a transaction. For more information on Qualified Donors, please consult our Contribution Terms and Conditions.

        Nonprofit or Political Committee accounts are only open to Qualified Political Committees ("Qualified Political Committee") or Qualified Nonprofits ("Qualified Nonprofits"). For each Nonprofit or Political Committee you are involved with, you may have only one Nonprofit or Political Committee account. Nonprofit or Political Committee accounts are for organizations to inform and connect with Individuals by having their information displayed in a consolidated, free and easy to use mobile platform. Nonprofit or Political Committee accounts may also receive voluntary payments from Individual accounts. Nonprofit or Political Committee account use is limited. Nonprofit or Political Committee accounts must be applied for and explicitly authorized. Nonprofit or Political Committee accounts may not give to Individual accounts, Campaign accounts or other Nonprofit or Political Committee accounts. Nonprofit or Political Committee accounts may not receive money from Campaign accounts or other Nonprofit or Political Committee accounts. By opening a Nonprofit or Political Committee account and accepting the terms as outlined in this Agreement, including, but not limited to, the Rules and Restrictions for Nonprofit or Political Committee Accounts set forth below, you attest that neither you nor your organization is establishing a Nonprofit or Political Committee account primarily for personal, family or household purposes. We may reverse or place a hold on your transactions or place a reserve on your funds if you are in breach of this Agreement. For more information on Qualified Political Committees or Qualified Nonprofits, please consult the Contribution Terms and Conditions.

        Campaign accounts are only open to Qualified Campaigns ("Qualified Campaigns") seeking certain offices in the most current election cycle. For each Qualified Campaign you are involved with, you may have only one Campaign account. Campaign accounts are for campaigns to inform and connect with Individuals by having their information displayed in a consolidated, free and easy to use mobile platform. Campaign accounts may also receive voluntary payments from Individual accounts. Campaign account use is limited. Campaign accounts must be applied for and explicitly authorized. Campaign accounts may not give to Individual accounts, Nonprofit or Political Committee accounts, or other Campaign accounts. Campaign accounts may not receive money from Nonprofit or Political Committee accounts other Campaign accounts. By opening a Campaign account and accepting the terms as outlined in this Agreement, including, but not limited to, the Rules and Restrictions for Campaign Accounts set forth below, you attest that neither you nor your campaign is establishing a Campaign account primarily for personal, family or household purposes. We may reverse or place a hold on your transactions or place a reserve on your funds if you are in breach of this Agreement. For more information on Qualified Campaigns, please consult the Contribution Terms and Conditions.

      2. Eligibility and Account Registration

        To be eligible to use the SupPorter Services, you must be either be a Qualified Donor, Qualified Campaign, Qualified Political Committee or Qualified Nonprofit and create an account with a cellular/wireless telephone number that you own. You may also initiate account registration by connecting with your Facebook account, however, we will still need additional information to create your account. As further detailed in our Privacy Policy, in order to register, create and use an account, The Company may require that you submit certain Personal Information (as defined in the Privacy Policy), including but not limited to your name, email address, text-enabled cellular/wireless telephone number, street address, zip code, date of birth, employer and occupation to The Company. During the registration process, or when you access the SupPorter Services from a phone, your phone's device ID is also stored. You are responsible for any activity that occurs through your account and you agree you will not sell, transfer, license or assign your account, username, or any account rights. With the exception of people or businesses that are expressly authorized to create accounts on behalf of their Nonprofit, Campaigns, Committee or clients. SupPorter prohibits the creation of and you agree that you will not create an account for anyone other than yourself unless explicitly authorized to do so. You agree that you will not solicit, collect or use the login credentials of other SupPorter users. You agree that the Personal Information you provide to The Company upon registration and at all other times will be true, accurate, current and complete, and you agree to maintain and update this Personal Information with us as necessary.

      3. Identity Authentication

        You hereby authorize The Company, directly or through third parties, to make any inquiries we consider necessary to validate your identity and/or authenticate your identity and account information. This may include asking you for further information and/or documentation about your account usage or identity, or requiring you to take steps to confirm ownership of your email address, wireless/cellular telephone number or financial instruments, and verifying your information against third party databases or through other sources. This process is for internal verification purposes and in adherence with current Know Your Customer ("KYC") and Anti-Money Laundering ("AML") regulations. Failure to comply with these types of request from The Company may result in the suspension or termination of your account at the sole discretion of The Company.

      4. Third Party Payment Processor

        SupPorter has partnered with Stripe as its Third Party Payment Processor. Stripe will facilitate all money transfers between Individual and Nonprofit or Political Committee/Campaign accounts. Nonprofit or Political Committee/Campaign accounts must either create a separate Stripe Profile or link an existing Stripe Profile upon initial Sign Up for the SupPorter Services in order to be eligible to receive payments. It's possible Stripe may ask users for further information and/or documentation about your account usage or identity, or requiring you to take steps to confirm ownership of your email address, wireless/cellular telephone number or financial instruments, and verifying your information against third party databases or through other sources. This process is for internal verification purposes and in adherence with current Know Your Customer ("KYC") and Anti-Money Laundering ("AML") regulations. Failure to comply with these types of request from Stripe may result in the suspension or termination of your account at the sole discretion of The Company. Stripe will be fully liable for all profiles created in violation of KYC, AML, Federal, State and Local Campaign Financing Regulations. All SupPorter users must act in accordance with Stripe's Terms of Use which may be found at the following website: https://Stripe/us/terms/.

      5. Donation History

        You may view your donation history by logging into your SupPorter account and consulting the My Profile Section of the SupPorter Services. You may email donation history in spreadsheet form to your registered email address by selected the "Export Donation History" in the More section of the My Profile Screen.

      6. Sending Money

        1. Sending Limits

          We will, at our discretion and in accordance with Federal, State and Local Contribution Regulations, impose limits on the amount of money you may send or receive through the SupPorter Services. These limits may change from time to time in The Company's discretion and in accordance with Federal, State and Local nonprofit and campaign financing policies, procedures, rules and regulations ("Donation Rules"). Limits for Nonprofits or Political Committees/Campaigns are displayed on the Nonprofit or Political Committee's/Campaign's Profile under Key Facts and noted as "Donation Limit Per Individual". YOU WILL BE HELD FULLY LIABLE FOR VIOLATIONS OF THESE LIMITS. ANY HARM OR DAMAGES IMPOSED ON THE COMPANY FOR THESE TYPES OF VIOLATIONS WILL BE FULLY COVERED BY THE INDIVIDUAL RESPONSIBLE FOR THE VIOLATION BY MEANS INCLUDING BUT NOT LIMITED TO CHARGING THE INDIVIDUAL'S FUNDING SOURCES. PLEASE CONSULT OUR CONTRIBUTION TERMS AND CONDITIONS FOR MORE DETAILS ON LIMITS.

        2. Funding Source Limitations

          In order to manage risk, The Company may limit the funding sources available for your use to fund any particular transaction. For example, we may limit your funding sources for a particular transaction to debit cards or your checking account.

          Please note that the various funding sources have different dispute resolution rights, fees and procedures in the event your transaction turns out to be unsatisfactory. Your dispute resolution rights are determined by the funding source used to fund your transaction.

        3. Bank Transfers

          When your checking account is used as your funding source, you are requesting that we initiate on your behalf an electronic transfer from your bank account. For these transactions, The Company will make electronic transfers via Stripe from your bank account in the amount you specify. You agree that such requests constitute your authorization to The Company to make the transfer, and once you have provided your authorization for the transfer, you will not be able to cancel the electronic transfer and The Company may resubmit any debit you authorized that is returned for insufficient or uncollected funds, except as otherwise provided by applicable law.

        4. Refused and Refunded Transactions

          When an Individual sends money, the transaction will be automatically accepted and it will be paid out to the recipient's bank account at a frequency the recipient specifies (typically on a rolling basis every two days per Stripe's policies2). You agree that you will not hold The Company liable for any damages resulting from a these transactions, as all transactions are "Non-Refundable" and may not be returned to the Individual once sent.

        5. Debit Card Processing

          The Company will process your debit card-funded transactions through our third party payment processor Stripe.

        6. Credit Card Information

          If your credit card account number changes or your credit card expiration date changes, we may acquire that information from our financial services partner and update your account accordingly.

        7. Fees for Sending Money

          Stripe charges 2.90% + 30 cents per transaction, and SupPorter charges an additional 2.00% processing fee per transaction. These fees may change from time to time in The Company's and/or Stripe's sole discretion. You may be subject to third party fees, such as insufficient fund fees, reversal fees, or ACH insufficient fund fees that a bank may charge if your payment is rejected.

      7. Payment Investigation

        Payment investigation is a process by which The Company and/or Stripe reviews certain potentially high-risk transactions. If a payment is subject to payment investigation, The Company and/or Stripe will place a hold on the payment and may provide notice to the recipient. The Company will conduct a review and either clear or cancel the payment. If the payment is cleared, The Company may provide notice to the recipient. Otherwise, The Company will cancel the payment and the funds will be returned. The Company will provide notice to you by email and/or in the Donation History section of your SupPorter account if the payment is canceled.

      8. Risk of Reversals, Chargebacks and Claims

        When a you receive a payment, you are liable to The Company for the full amount of the payment. This means that, in addition to any other liability, you will be responsible for the amount of the payment, plus applicable fees if you lose a claim or a chargeback, or if there is a reversal of the payment. If a sender of a payment later disputes the payment or files a claim for a chargeback, the debit or credit card issuer or the originating bank, not The Company, will determine whether the dispute is valid and to whom payment is due. You agree to allow The Company to recover any amounts due to The Company by charging your primary funding source. If The Company is unable to recover the funds from your primary funding source, The Company may attempt to contact you, The Company may recover the funds from your alternate funding sources, or may take other legal actions to collect the amount due, to the extent allowed by applicable law.

      9. Account Balances

        1. Balances

          You will not have a balance in your account in order to make payments. The Company is not a bank or other chartered depository institution. Funds held by The Company, Stripe or any of its service providers (including any bank service providers) in connection with the processing of transactions are not deposit obligations and are not insured for the benefit of the user by the Federal Deposit Insurance Corporation or any other governmental agency. Funds held in balance are an ancillary function of enabling money transmission and not for other benefit.

        2. Assignment of Interest to The Company

          You agree that you will not receive interest or other earnings on the funds that The Company handles and places in pooled accounts. The Company does not typically receive interest on funds held for its users. However, in consideration for your use of the service, you irrevocably transfer and assign to The Company any ownership right that you may have in any interest that may accrue on funds held in pooled accounts. This assignment applies only to interest earned on your funds, and nothing in this Agreement grants The Company any ownership right to the principal of the funds you maintain with The Company.

        3. Amounts Due to The Company

          You agree to allow The Company to recover any amounts due to The Company by charging your funding sources. If there are insufficient funds to cover your liability, you agree to reimburse The Company through other means. If The Company is unable to recover the funds from your primary funding source, The Company may attempt to contact you, The Company may recover the funds from your alternate funding sources, or may take other legal actions to collect the amount due, to the extent allowed by applicable law.

        4. Security Interest

          To secure your performance of this Agreement, you hereby grant to The Company a lien on and security interest in your account and agree to execute any further documentation to perfect these The Company rights.

      10. Withdrawing Money

        1. How to Withdraw Money

          With a Nonprofit or Political Committee/Campaign account only, you may withdraw funds from your SupPorter account by electronically transferring them to your bank account via your Stripe Dashboard. Per Stripe's policy, these are automatically transferred on a rolling basis every two days, however, this transfer policy may be manually amended. We may provide limited withdrawals depending on what products are enabled and approved on your account.

        2. Withdrawal Limits

          We reserve the right to delay withdrawals while we screen for risk, or request you provide additional information to verify your identity and we may limit the amount you can withdraw until the information is verified.

        3. Transfers to Your Linked Financial Institution Accounts

          When you transfer money from The SupPorter Services to your linked financial institution account(s), Stripe's Policies and Procedures will govern the transfer.

      11. Item Hold

        The Company, in its sole discretion, may place a hold on a payment you receive for a transaction when The Company believes there may be a high level of risk associated with the transaction. If The Company places a hold on your payment, it will show as "pending" in your SupPorter account.

        1. Release of Item Hold

          The Company will release the payment hold after 21 days unless we receive a dispute, claim, chargeback, or reversal on the transaction subject to the hold. The Company may release the hold earlier if the sender of funds provides us confirmation, The Company is able to confirm proper delivery, or The Company otherwise completes its investigation.

        2. Additional hold period

          If you receive a dispute, claim, chargeback, or reversal on the transaction subject to the item hold, The Company may hold the payment in your account until the matter is resolved pursuant to this Agreement.

      12. Account Hold and Reserves

        For high volume accounts, The Company may, in its sole discretion, place a reserve on funds held in your account when it believes there may be a high level of risk associated with your account. If your account is subject to a reserve, The Company will provide you with notice specifying the terms of the reserve. The terms may require that a certain percentage of the amounts received into your account are held for a certain period of time, or that a certain amount of money is held in reserve, or anything else that The Company determines is necessary to protect against the risk associated with your account. The Company may change the terms of the reserve at any time by providing you with notice of the new terms.

      13. Termination

        Upon termination of this Agreement for any reason, we have the right to prohibit your access to the SupPorter Services, including without limitation by deactivating your username and password, and to refuse future access to the SupPorter Services by you or if a business entity, its parent, affiliates or subsidiaries or its or their successors.

      14. Rules and Restrictions for Nonprofit or Political Committee/Campaign Account

        The following Rules and Restrictions for Nonprofit or Political Committee/Campaign accounts apply to your use of a Nonprofit or Political Committee/Campaign accounts under this Agreement.

        1. Receiving Money

          Nonprofit or Political Committee/Campaign Accounts may only receive money from Individual accounts in strict accordance with The Company's Contribution Terms and Conditions. YOU ASSUME ALL RISK AND LIABILITY FOR ANY AND ALL PAYMENTS RECEIVED IN VIOLATION OF THESE TERMS.

        2. Error in Receiving Money

          In the event of an error, you give The Company permission, subject to The Company's compliance with applicable law, to make appropriate corrections by debiting or crediting your SupPorter funding sources.

        3. Credit Authorization

          If you open a Nonprofit or Political Committee/Campaign account, you are providing us with written instructions and authorization in accordance with the Fair Credit Reporting Act and Federal Elections Commission to obtain your personal and/or business credit report from a credit bureau. You are also authorizing us to obtain your personal and/or campaign credit report.

        4. Representations

          If you are a Qualified Nonprofit, Qualified Political Committee or Qualified Campaign, you represent that you are duly authorized to do business in the United States; and your employees, officers, representatives, and others agents accessing the SupPorter Services are duly authorized to access the SupPorter Services and to legally bind you to this User Agreement and all transactions conducted under your username and password.

        5. Authority of Officers and Employees

          If you are a Qualified Nonprofit, Qualified Political Committee or Qualified Campaign, you agree that all officers, employees, agents, staffers, volunteers, representatives and others having access to the username and/or password shall be vested by you with the authority to use the SupPorter Services and to legally bind you. You shall be responsible for all actions by current and former officers, employees, agents, staffers, volunteers, representatives and others, regardless of whether authorized by you, that access the SupPorter Services using your username and password. YOU ASSUME THE ENTIRE RISK FOR THE FRAUDULENT, UNAUTHORIZED OR OTHERWISE IMPROPER USE OF YOUR PASSWORD. WE SHALL BE ENTITLED TO RELY ON THE GENUINENESS AND AUTHORITY OF ALL INSTRUCTIONS RECEIVED BY US WHEN ACCOMPANIED BY SUCH PASSWORD, AND TO ACT ON SUCH INSTRUCTIONS.

  3. MOBILE APPLICATIONS

    1. Third Party Operating System Providers, Phone Manufacturers, and Wireless Carriers

      The SupPorter mobile application works on an application linked to a particular device and operating system, such as Apple's iOS operating system. The Company is solely responsible for providing maintenance and support services for the SupPorter Services. Covered Third Parties have no obligation to provide maintenance or support services for the SupPorter Services. Covered Third Parties have no warranty obligations whatsoever with respect to the SupPorter Services and any other claims, losses, liabilities, damages, costs or expenses attributable to any failure of the SupPorter Services to conform to any warranty provided by The Company, if any, will be The Company's sole responsibility. The Company, nor any Covered Third Parties, is responsible for addressing any claims relating to the SupPorter Services, including, but not limited to: (i) product liability claims; (ii) any claim that the SupPorter Services fail to conform to any applicable legal or regulatory requirement; (iii) claims arising under consumer protection or similar legislation; and (iv) intellectual property claims. If you are using the SupPorter Services on an Apple device, you acknowledge and agree that Apple, and Apple's subsidiaries, are third party beneficiaries of this Agreement, and that Apple will have the right (and will be deemed to have accepted the right) to enforce this Agreement against you as a third party beneficiary. Such rights may also accrue to other handset manufacturers and operating systems which participate in the Services.

    2. Services via SMS or Mobile Data

      The SupPorter Services allow you to send and receive payments through your mobile phone via SMS or mobile data plan. If you use the Services on your mobile phone, you are responsible for any fees that your phone service provider charges for SMS, data services, etc. Your phone service provider is not the provider of the SupPorter Services.

  4. GENERAL TERMS AND CONDITIONS.

    1. Notices to You

      You agree that The Company may provide notice to you (including but not limited to updates to our Privacy Policy, Terms and Conditions and Contribution Terms and Conditions documents) by push notifications, posting it on our website , or if we have your email address or street address, by emailing it to the email address listed in your account or mailing it to the street address listed in your account. Such notice shall be considered to be received by you within 24 hours of the time it is posted to our website or emailed to you unless we receive notice that the email was not delivered. If the notice is sent by mail, we will consider it to have been received by you three Business Days after it is sent. The Company's Business Days include all days on which the New York Federal Reserve Bank is open for business. We may also provide notice when you access the SupPorter Services.

      If you do not consent or at any time withdraw your consent to receive notices from us, we reserve the right to close your accounts.

    2. Business Days

      "Business Days" means Monday through Friday, excluding Holidays. "Holidays" means New Year's Day (January 1), Birthday of Martin Luther King, Jr. (the third Monday in January), Washington's Birthday (the third Monday in February), Memorial Day (the last Monday in May), Independence Day (July 4), Labor Day (the first Monday in September), Columbus Day (the second Monday in October), Veterans Day (November 11), Thanksgiving Day (the fourth Thursday in November) and Christmas Day (December 25).If a Holiday falls on a Saturday, The Company shall observe the Holiday on the prior Friday. If the Holiday falls on a Sunday, The Company shall observe the Holiday on the following Monday.

    3. Notices to The Company

      Notice to The Company must be sent by postal mail to: SupPorter Inc, 1701 Bellevue Rd, Dublin, Georgia 31021.

    4. Calls to You

      By Providing The Company a telephone number (including a wireless/cellular telephone), you consent to receiving autodialed and prerecorded message calls from The Company at that number should the need arise. However, we will never call you for promotional purposes.

    5. SupPorter Websites

      The Company's SupPorter websites may feature third party offers and enable product searches. The Company does not warrant that product descriptions, pricing, search results, user ratings and reviews or any other content on The Company websites is accurate, complete, reliable or current. This information is provided for informational purposes only and does not constitute an endorsement by The Company of any product, service or vendor.

    6. Intellectual Property

      "Supporterinc.com", "SupPorter", "Supporter, Inc" and all related logos, products and services described in our mobile applications and website are either trademarks or registered trademarks of The Company or its licensors. You may not copy, imitate or use them without The Company's prior written consent. In addition, all page headers, custom graphics, button icons, and scripts are service marks, trademarks, and/or trade dress of The Company. You may not copy, imitate, or use them without our prior written consent. You may use HTML logos provided by The Company through our vendor services, SMS tools, promotional tools or affiliate programs without prior written consent for the purpose of directing web and SMS traffic to the service. You may not alter, modify or change these HTML logos in any way, use them in a manner that is disparaging to The Company or the Service or display them in any manner that implies The Company's sponsorship or endorsement. All right, title and interest in and to the SupPorter Services and any content thereon is the exclusive property of The Company and its licensors.

      Certain other product or service names, brand names and The Company names may be trademarks of their respective owners.

    7. Taxes

      It is your responsibility to determine what, if any, taxes apply to the payments you make or receive, and it is your responsibility to collect, report and remit the correct tax to the appropriate tax authority. The Company is not responsible for determining whether taxes apply to your transaction, or for collecting, reporting or remitting any taxes arising from any transaction. For more information. please consult our Contribution Terms and Conditions.

    8. Privacy

      Protecting your privacy is very important to us. Please review our Privacy Policy in order to better understand our commitment to maintaining your privacy, as well as our use and disclosure of your information.

      If you receive information about another SupPorter user through the SupPorter Services, you must keep the information confidential and only use it in connection with the service. You may not disclose or distribute a SupPorter user's information to a third party or use the information for marketing purposes unless you receive the user's express consent to do so.

    9. Children's Privacy

      Protecting the privacy of young children is especially important. For that reason, we do not knowingly collect or solicit personal information from anyone under the age of 13 register for the SupPorter Services. If you are under 13, please do not send any information about yourself to us, including your name, address, telephone number, or email address. No one under age 13 is allowed to provide any personal or payment information to us through the SupPorter Services. If we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 13, please contact us at the information provided in the "Contact Us" section of our SupPorter Services.

    10. Unqualified Donor Policy

      We do not knowingly collect or solicit personal information from anyone legally unable to donate to United States of America Nonprofits, Campaigns or Committees. If you are an Unqualified Donor, please do not send any information about yourself to us, including your name, address, telephone number, or email address. No Unqualified Donor is allowed to provide any personal or payment information to us through the SupPorter Services. If we learn that we have collected personal information from an Unqualified Donor, we will delete that information as quickly as possible. If you believe that we might have any information from or about an Unqualified Donor, please contact us at the information provided in the Contact Us Section of our SupPorter Services. For more information on Unqualified Donors, please consult our Contribution Terms and Conditions.

    11. Loss or Theft of Account Information, PIN, and Mobile Device

      If you believe that any of your SupPorter account registration information, PIN or mobile device containing the SupPorter Services has been lost or stolen, or if your account history shows transfers that you did not make, immediately contact The Company via the Contact Us section of the SupPorter Services or by email to support@supporterinc.com.

    12. Resolution Procedures for Unauthorized Transactions and Other Errors

      1. Protection from Unauthorized Transaction and Other Errors.

        When an Unauthorized Transaction (defined below) occurs in your account, The Company will help you to recover the full amount of every eligible Unauthorized Transaction as long as you follow the procedures discussed below.

        An "Unauthorized Transaction" is a type of error that occurs when money is sent from your account that you did not authorize and that did not benefit you. For example, if someone steals your password, uses the password to access your account, and sends a payment from your account, an Unauthorized Transaction has occurred. However, if you give someone access to your account (for example, by giving them your login information or storing your login information in an unsecure place) and they conduct transactions without your knowledge or permission, you are responsible for any resulting use. Such transactions are not considered Unauthorized Transactions.

        When Other Errors (defined below) occurs in your account, The Company will cover you for the full amount of every eligible Other Error as long as you follow the procedures discussed below.

        "Other Errors" occur when money is either incorrectly credited to your account or incorrectly debited from your account, or when transactions are incorrectly recorded in your account. Other Errors that are covered by The Company are limited to the following events: (i) if you send a payment and we debit an incorrect amount from your account; (ii) if we credit an incorrect amount to your account; (iii) if a transaction is missing from or not properly identified in your account statement; and (iv) if there is a computational or mathematical error by The Company. Routine inquiries about your balance or the status of a pending transfer into or out of your account are not considered Other Errors unless you expressly notify us of an Other Error in connection with the transfer. Requests for information for tax or other recordkeeping purposes and requests for duplicate documentation also are not deemed to be Other Errors. You may request documentation or information regarding your account or transaction to determine whether an Other Error exists by contacting us through the Contact Us Section link in the SupPorter services.

      2. Notification Requirements

        You should immediately notify The Company if you believe:

        1. There has been unauthorized access to your account, or the occurrence of an Unauthorized Transaction or Other Error;

        2. There is an error in your Donation History or your transaction confirmation sent to you by email;

        3. Your password has been compromised;

        4. Your SupPorter mobile-activated phone has been lost, stolen or deactivated; or

        5. You need more information about a transaction listed in your Donation History.

        To be eligible for protection, you must notify us within 60 days after any Unauthorized Transaction or Other Error first appears in your account statement. If you do not tell us within 60 days after the account statement was made available to you, you may not get back any money you lost after the 60 days if we can prove that we could have stopped someone from taking the money if you had told us in time.

        You should regularly log into your account and review your Donation to ensure that there has not been an Unauthorized Transaction or Other Error. The Company will also send an email to the primary email address on file in order to notify you of each transaction from your account. You should review these emails to ensure that each transaction was authorized and is accurate.

        For Unauthorized Transactions or Other Errors in your account, please notify us by the Contact Us Section of the SupPorter Services or send an email to support@supporterinc.com.

        When you notify us, provide us with all of the following information:

        1. Your name, and the email address and phone number registered to your account;

        2. A description of any suspected Unauthorized Transaction or Other Error and an explanation of why you believe it is incorrect or why you need more information to identify the transaction; and

        3. The dollar amount of any suspected Unauthorized Transaction or Other Error.

        If you notify us orally, we may require that you send us written confirmation within 10 Business Days. During the course of our investigation, we may request additional information from you.

      3. The Company Actions After Receipt of your Notification

        Once you notify us of any suspected Unauthorized Transaction or Other Error, or we otherwise learn of one, we will do the following:

        1. We will conduct an investigation to determine whether there has been an Unauthorized Transaction or Other Error that is eligible for protection.

        2. We will complete our investigation within 10 Business Days of the date we received your notification of the suspected Unauthorized Transaction or Other Error. If your account is new (the first transaction from your account was less than 30 Business Days from the date you notify us), we may take up to 20 Business Days to complete this investigation. If we need more time, we may take up to 45 days to complete our investigation (or up to 90 days for new accounts).

        3. If we decide that we need more time to complete our investigation, we will provisionally credit your account for the amount of the suspected Unauthorized Transaction or Other Error. You will receive the provisional credit within 10 Business Days of the date we received your notice (or 20 Business Days for new accounts). This will allow you to have use of the money until we complete the investigation. We will notify you of the provisional credit within 2 Business Days of the crediting. If we ask you to provide written confirmation and we do not receive it within 10 Business Days (or 20 Business Days for new accounts), we will not provisionally credit your account.

        4. We will inform you of our decision within 3 Business Days after completing our investigation. If we determine that there was an error, we will promptly credit the full amount of the error into your account within 1 Business Day of our determination. Or, if you have already received a provisional credit, you will be allowed to retain those amounts.

        5. If we decide that there was not an Unauthorized Transaction or Other Error, we will include an explanation of our decision in our email or other communications to you. If you received a provisional credit, after giving you 5 Business Days advance notice of the date and amount of the debit, we will remove it from your account. You may request copies of the documents that we used in our investigation.

      4. Processing Errors

        We will rectify any processing error that we discover. If the error results in your receipt of less than the correct amount to which you are entitled, The Company will credit your account for the difference. If the error results in your receipt of more than the correct amount to which you are entitled, The Company will debit the extra funds from your account. If the error resulted in our not completing a transaction on time or in the correct amount, we will be liable for your losses or damages directly caused by this failure, unless: (a) through no fault of ours, you did not have enough available funds to complete the transaction, (b) our system was not working properly and you knew about the breakdown when you started the transaction, or (c) circumstances beyond our control (such as fire, flood or loss of Internet connection) prevented the transaction, despite our reasonable precautions.

    13. Restricted Activities

      In connection with your use of our website, your account, or the SupPorter Services, or in the course of your interactions with The Company, a user or a third party, you will not:

      • breach this Agreement, Stripe's Agreement, or any other Agreement that you have entered into with The Company (including a policy);
      • violate any law, statute, ordinance, or regulation (for example, those governing financial services, consumer protections, unfair competition, anti-discrimination or false advertising);
      • infringe The Company's or any third party's copyright, patent, trademark, trade secret or other intellectual property rights, or rights of publicity or privacy;
      • act in a manner that is defamatory, trade libelous, unlawfully threatening or unlawfully harassing;
      • provide false, inaccurate or misleading Personal Information;
      • create more than one SupPorter account for yourself, through, among other methods, using a name that is not yours, using temporary email address(es) or phone number(s), or providing any other falsified Personal Information;
      • send or receive what we reasonably believe to be potentially fraudulent funds;
      • refuse to cooperate in an investigation or provide confirmation of your identity or any Personal Information you provide to us;
      • attempt to double dip during the course of a dispute by receiving or attempting to receive funds from both The Company and the recipient of funds, bank, or credit card issuer for the same transaction;
      • use an anonymizing proxy;
      • control an account that is linked to another account that has engaged in any of these restricted activities;
      • control or possess more than one account without authorization from The Company;
      • conduct your business or use the services in a manner that results in or may result in complaints, disputes, claims, reversals, chargebacks, fees, fines, penalties and other liability to The Company, a user, a third party or you;
      • use the Service to make transactions for the purpose of earning rewards, perks, miles, points, etc. with your credit card, debit card, or bank account;
      • have a credit score from a credit reporting agency that indicates a high level of risk associated with your use of the services;
      • use your account or the services in a manner that The Company, Visa, MasterCard, American Express or Discover reasonably believe to be an abuse of the credit card system or a violation of credit card association rules;
      • allow your SupPorter account to have a negative balance; provide yourself a cash advance from your credit card (or help others to do so);
      • disclose or distribute another SupPorter user's Personal Information to a third party, or use the information for marketing purposes unless you receive the user's express consent to do so;
      • send unsolicited email to a user or use the services to collect payments for sending, or assisting in sending, unsolicited email to third parties;
      • take any action that imposes an unreasonable or disproportionately large load on our infrastructure;
      • facilitate any viruses, Trojan horses, worms or other computer programming routines that may damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or information;
      • use any robot, spider, other automatic device, or manual process to monitor or copy our website without our prior written permission;
      • use any device, software or routine to bypass our robot exclusion headers, or interfere or attempt to interfere, with our website or the services;
      • take any action that may cause us to lose any of the services from our internet service providers, payment processors, or other suppliers;
      • use the SupPorter Service to test credit card behaviors.
      • Upload violent, nude, partially nude, discriminatory, unlawful, infringing, hateful, pornographic or sexually suggestive photos or other content via the Service SupPorter Services.
    14. Legal Compliance

      You may not use the SupPorter Services for any illegal or unauthorized purpose. You agree to comply with all laws, rules and regulations (for example, federal, state, local and provincial) applicable to your use of the SupPorter Services.

      1. Your Liability

        You are responsible for all reversals, chargebacks, claims, fees, fines, penalties and other liability incurred by The Company, a SupPorter user, or a third party caused by or arising out of your breach of this Agreement, and/or your use of the SupPorter Services. You agree to reimburse The Company, a user, or a third party for any and all such liability.

        You acknowledge that you are responsible for the accuracy of all payments sent using the SupPorter Services, including but not limited to the accuracy of the amount paid and the recipient. The Company shall not be responsible or in any way held liable due to inaccurate payments, including but not limited to sending an incorrect amount of money or sending money to an incorrect recipient.

      2. Actions by The Company

        If we have reason to believe that you have engaged in any restricted activities, made excessive or unexplainable transactions, violated any parts of this Agreement or provided any incorrect information, we may take various actions to protect The Company, another SupPorter user, a third party, or you from reversals, chargebacks, claims, fees, fines, penalties and any other liability. The actions we may take include but are not limited to the following:

        • We may close, suspend, or limit your access to your account or the SupPorter Services (such as limiting access to any of your funding sources, and your ability to send money, make withdrawals, or remove financial information);
        • we may contact users who have sent you money, contact your bank or credit card issuer, and warn other users, law enforcement, or impacted third parties of your actions;
        • may update inaccurate information you provided us;
        • we may refuse to provide our SupPorter Services to you in the future;
        • we may hold your funds for up to 180 days if reasonably needed to protect against the risk of liability; and
        • we may take legal action against you.

      3. The Company, in its sole discretion, reserves the right to terminate this Agreement, access to its website, or access to the Service for any reason and at any time upon notice to you and payment to you of any unrestricted funds held in custody for you.

    15. Account Closure, Termination of Service, or Limited Account Access

      If we limit or close your account or terminate your use of our Services for any reason, you may contact us and request restoration of access if appropriate. However, if we deem you violated this Agreement, restoration is at our sole discretion.

      You may stop using the SupPorter Services at any time or may close your account. The Company, in its sole discretion, reserves the right to terminate the SupPorter Services, to terminate this Agreement, or to terminate your access to the SupPorter Services for any reason and at any time. If we terminate or limit your use of our SupPorter Services for any reason, we will use commercially reasonable efforts to provide you with notice of our actions.

    16. Policy Violation - User Fines

      If The Company incurs any damages because you violate our policies, break any laws, or otherwise cause The Company to suffer any damages or incur any expenses then we may hold your funds up to 180 days, fine you for each such violation and take legal action against you to recover additional losses, investigation costs, fines, or legal fees we may incur. You acknowledge and agree that a fine of US $2,500.00 for violations of our Agreement is presently a reasonable minimum estimate of The Company's damages, considering all currently existing circumstances, including the relationship of the sum to the range of harm to The Company that reasonably could be anticipated and the anticipation that proof of actual damages may be impractical or extremely difficult. The Company may deduct such fines directly from any existing funding source in the offending account, or any other SupPorter account you control.

    17. Disputes with The Company

      1. Dispute with The Company

        If a dispute arises between you and The Company, our goal is to learn about and address your concerns and, if we are unable to do so to your satisfaction, to provide you with a neutral and cost effective means of resolving the dispute quickly. Disputes between you and The Company regarding our services may be reported by emailing us at the following email address: support@Supporterinc.com

      2. Waiver of Right to Jury; Class Action Waiver

        TO THE EXTENT ALLOWED BY LAW, YOU AGREE TO IRREVOCABLY WAIVE ANY RIGHT YOU MAY HAVE TO A TRIAL BY JURY OR OTHER COURT TRIAL (OTHER THAN SMALL CLAIMS COURT) OR TO SERVE AS A REPRESENTATIVE, AS A PRIVATE ATTORNEY GENERAL, OR IN ANY OTHER REPRESENTATIVE CAPACITY, OR TO PARTICIPATE AS A MEMBER OF A CLASS OF CLAIMANTS, IN ANY LAWSUIT, ARBITRATION OR OTHER PROCEEDING FILED AGAINST US AND/OR RELATED THIRD PARTIES.

    18. Liability of The Company for Failure to Complete Transfers

      If The Company does not complete a transfer to or from your account, or using your saved payment information, on time or in the correct amount according to this Agreement, The Company will be liable for your losses or damages to the extent required by law. The Company will not be liable:

      • If, through no fault of The Company's, you do not have enough money in your funding sources, and The Company is unable to charge the transaction to your linked credit card, for reasons including but not limited to you exceeding any applicable credit limit;
      • the funds in your account are subject to legal process or other encumbrance restricting their use;
      • If the SupPorter Services were not working properly and you knew about the breakdown when you started the transfer;
      • If the failure results from a failure of a financial institution that issues the credit card or debit card linked to your account, or The Company is unable to access a linked credit card for any reason other than due to The Company's fault;
      • If you provided inaccurate or incomplete information regarding the transfer;
      • If the transfer appears suspicious, fraudulent, or unauthorized, and The Company cannot confirm that it is a legitimate transfer, or if the account of either user involved in the transfer is under investigation by The Company or if the transfer is or appears to be prohibited by any applicable law or rules
    19. Disclaimers of Warranty; Damages Exclusions

      Unless otherwise prohibited by law, you assume all responsibility for your use of the SupPorter Services and use them at your own risk. To the fullest extent permissible under applicable law, all such representations, warranties, guarantees and conditions are disclaimed, including, but not limited to, any implied warranties of merchantability, fitness for a particular purpose, title, noninfringement of intellectual property rights, or other terms which might otherwise be implied by statute, common law or in equity. The Company does not warrant that the services will be uninterrupted or error-free, that defects will be corrected, or that the services, or the servers that process information for the services, are free of viruses, bugs or other harmful components. On behalf of The Company, Covered Third Parties, and each of our respective affiliates, vendors, agents and suppliers, The Company makes the following disclaimers set forth in this section: the services are provided on an "as is", "as available" and "with all faults" basis, without any representations, warranties, guarantees, or conditions of any kind, express, implied or statutory, including, but not limited to, any warranty as to the use or operation of the services, or the information, content or other materials related to the services, whether provided by The Company or any of the Covered Third Parties. Neither The Company nor any of the Covered Third Parties warrant nor make any representations regarding the use or the results of the services in terms of correctness, accuracy, timeliness, reliability, or otherwise. You assume the entire cost of all necessary maintenance, repair, or correction to any equipment you use in accessing any of the services, including, but not limited to, your mobile phone or other device.

      The Company IS NOT LIABLE FOR THE CONSEQUENCES OF YOU CHOOSING TO SHARE ANY PAYMENT DETAILS ON SOCIAL MEDIA OR WITHIN THE SUPPORTER SERVICES, AND YOU AGREE TO HOLD THE COMPANY HARMLESS AND INDEMNIFY THE COMPANY FROM ANY LIABILITY arising from the actions or inactions of any external social media network in connection with the permissions you grant to the external social media network.

      Neither The Company, the Covered Third Parties nor any of their respective affiliates, vendors, agents or suppliers will be liable for, and you agree not to seek against any of the foregoing, any damages of any kind arising from the use of the services, including, but not limited to, indirect, special, incidental, punitive, exemplary, consequential damages or damages resulting from the use of service, loss of use of the service, lost data, lost profits, or business interruption arising out of or in any way connected with the use of the services, any delays in the services, or the inability to use the services, or any portion thereof, whether based on contract, tort, negligence, strict liability or otherwise, even if all or any of us have been advised of the possibility of such damages and even if any remedy fails of its essential purpose.

      The Company will make reasonable efforts to ensure that requests for electronic debits and credits involving bank accounts, credit cards, and check issuances are processed in a timely manner but The Company makes no representations or warranties regarding the amount of time needed to complete processing because The Company is dependent upon many factors outside of our control, such as delays in the banking system or the U.S. or international mail service.

      SOME STATES OR OTHER JURISDICTIONS DO NOT ALLOW THE DISCLAIMER OF IMPLIED WARRANTIES OR THE EXCLUSION OF CERTAIN DAMAGES, SO THE ABOVE DISCLAIMERS AND EXCLUSIONS MAY NOT APPLY TO YOU. YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE AND JURISDICTION TO JURISDICTION.

    20. Limitations on Liability

      Except as otherwise EXPRESSLY provided in this agreement, and to the extent permissible under applicable law, The Company's cumulative liability to you for any claims or damages arising out of or related to your use of the SupPorter Services shall not exceed the greater of the fee you paid to The Company for the use of the SupPorter Services or $1.00 USD.

      These limitations on liability apply to: anything related to a service or any application or content made available through any such service; and claims for breach of contract, breach of warranty, guarantee or condition, strict liability, negligence, or other tort to the extent permitted by applicable law. These limitations on liability also apply even if: repair, replacement or a refund for the service does not fully compensate you for any losses; or The Company or a Covered Third Party knew or should have known about the possibility of the damages.

      These limitations on liability will apply to the maximum extent permitted by applicable law, even if any remedy fails of its essential purpose.

      Some states or other jurisdictions do not allow the limitation of liability so the foregoing limitations may not apply to you. You may also have other rights that vary from state to state and jurisdiction to jurisdiction.

    21. Indemnification

      You agree to defend, indemnify and hold harmless The Company and its parent, affiliates, officers, directors and employees from any claim or demand (including any damages, losses, expenses and attorneys fees resulting therefrom) made or incurred by any third party due to or arising out of your breach of this Agreement and/or your use of the SupPorter Services.

    22. Assumption of Rights

      If The Company makes a payment to you for a claim, reversal or chargeback that you file with us against a recipient of your payment, you agree that The Company assumes your rights against the recipient and third parties related to the payment, and may pursue those rights directly or on your behalf, in The Company's discretion.

    23. Release of The Company

      If you have a dispute with one or more users relating to payment, The Company is not responsible for any such dispute and you hereby release The Company (and our officers, directors, agents, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature arising out of or in any way connected with such disputes.

    24. Modification of Terms

      We may amend this Agreement at any time by posting a revised version. The revised version will be effective at the time we post it. By using the SupPorter Services after a new Agreement has been posted, you agree to the revised Agreement.

    25. Survival

      In the event of termination of this Agreement or the SupPorter Services, the terms in this Agreement that by their nature are continuing shall survive such termination, including but not limited to the disclaimers and limitations of liabilities.

HOW TO CONTACT US

If you have questions or concerns regarding this Agreement, or any feedback that you would like us to consider, please email us at info@supporterinc.com.

  1. For more information on Campaign Contribution Guidelines, please consult our Contribution Terms and Conditions

  2. For more information on Stripe's Policies and Procedures please visit: https://Stripe/us/terms/